TRUSTED, CONVENIENT, RELIABLE

Mission Statement:

Our goal is to be the premier go-to pet-sitting and dog walking service within the greater Cape Metropole. We realistically aim to exceed your expectations - by a considerable margin - and never to knowingly disappoint.
Philosophy: "A happy client is a referring and returning client". Service and client satisfaction constitute the core principles of our approach to caring for your pets and property.

The "lowdown" on our Boss(y) lady:

Tracy wears two hats. Not at the same time though, that would just look weird. She has close ties to the Northern Suburbs of Cape Town in general, and Durbanville in particular, having lived in "da hood" all her life. An active member of her church, Tracy is a born-again Christian and gives freely of her time. By day she runs a small one-woman-and-her-catalogues retail sales agency. After hours Tracy is an avid runner. She has completed five Comrades Ultra marathons and ten Two Oceans ultra marathons. Who does that, right? I don't think I could drive that far. Tracy's passions are God, family and animals, enabling caring pet-parents to leave their homes and pets in trusted hands with complete peace-of-mind whilst they are away on business or pleasure.
Catchment Area

Meet our Tip Top Sitters & Dog Walking Team!

Roles: Queen Bee, Stresser-in-chief, face of Tip Top Sitters, voice of reason, primary sitter and dog walker par excellence
Tracy Serra: PSQ-3
Tracy Serra: PSQ-3
Roles: Queen Bee, Stresser-in-chief, face of Tip Top Sitters, voice of reason, primary sitter and dog walker par excellence
Roles: Social Media Muppet, Planner, Reviews Chaser, Gopher Extraordinaire, Apprentice dog walker & 6th Stand-by Sitter
Gino Serra: PSQ-3
Gino Serra: PSQ-3
Roles: Social Media Muppet, Planner, Reviews Chaser, Gopher Extraordinaire, Apprentice dog walker & 6th Stand-by Sitter
Role: Overflow Sitter. Laurene is our stalwart. She travels from Hermanus to help out. Laurene is small in stature, with a big heart, and prefers longer engagements.
Laurene Ferreira: PSQ-2
Laurene Ferreira: PSQ-2
Role: Overflow Sitter. Laurene is our stalwart. She travels from Hermanus to help out. Laurene is small in stature, with a big heart, and prefers longer engagements.
Pet Visitor Specialist: Luche works in a callcentre environment 7-4. Animals, especially cats, naturally gravitate to Luche. Perfect!
Luche Groom: PSQ-1
Luche Groom: PSQ-1
Pet Visitor Specialist: Luche works in a callcentre environment 7-4. Animals, especially cats, naturally gravitate to Luche. Perfect!

Ten most recent Facebook and Google Customer Reviews

Lida V
Tip top sitters where so quick to respond on my very short notice request and Rolo loved his walks! They are super organised and sent through a report on the walking and the route, i felt very at ease and will recommend them to all my furry pet friends! Thank you for your excellent service Tip Top Sitters!! Rolo will see you again soon! Published 26th May 2023 on Google Reviews
Leigh M
Amazing team who loved our Bear nearly as much as we do! Going away for the very first time since having Bear as part of the family was made 'bearable' with the beautiful care from Tip Top sitters. We had detailed updates, along with photos, of how well looked after he was while we were out of town. One cannot put enough emphasis on the peace of mind it gave us. Highly recommend their service! Posted 25th May 2023 on Google Reviews
Hanlie V
Absolutely trustworthy and reliable! Our GSP loved his walks and came home full of smiles. Definitely recommend TipTop services. Posted 24th May 2023 on Google Reviews
Jade S
Tip Top Sitters were absolutely amazing! We got morning and afternoon updates on all three of our pets, loads of photos and they were loved and looked after so well. We were super nervous leaving our house and fur babies for the first time but they put us totally at ease. Ciara was lovely , very professional and gave our needy pups all the love and attention needed. Cant recommend enough! Posted 15th April 2023 on Google Reviews
Cindy Clark
I contacted Tracy very last minute and was very scared to just let anyone look after my fur baby BUT I made the best decision choosing Tip Top Sitters! I received loads of videos and pictures of my puppy while I was away and Tracy really put my mind at ease! Honestly, the best service! So friendly, kind and caring! Thank you so much! ❤️ The best in town! 🤩 You won't regret it! Posted 9th April 2023 on Google Reviews
Charlotte S
Highly recommend Gino & Tracey! They cared for our 1 year old Pitt for 10 days and it was wonderful. We got constant detailed communication relating to both our dog’s well-being and general home care. Gino genuinely cared for our dog’s well-being and just had a great experience all around. Posted 22nd March 2023 on Google Reviews
Marette-Mare R
No worries in the world with Tip Top Sitters looking after our doggies. Posted 27th March 2023 on Google Reviews
Lanri M
GRATEFUL is an understatement. It was one week before our wedding and yes, not everything works out the way you have planned diligently. Our furkids had to be looked after and there was no other option than to contact pet sitters - I was in desperate need. Gino from Tip Top Sitters contacted me asking whether I requested a 24/7 hour service which at the time I strongly doubted as it was almost December holidays and who is so crazy to ask at the last minute. I do believe in miracles as they were able to assist with the best possible... Read More
Naomi N
I am so impressed with the friendliness and profesionalism with which Tip Top Sitters operates, every time. Our dogggo's love them too!! Posted 1st April 2023 on Google Reviews
Clinton P
What a great service. I would use Tip Top Sitters without a doubt again. We went away for 10 days, and not for 1 second of our absence was i concerned about our pets and home. They provide daily updates on the pets as well as day to day running of the house. Reliant, friendly, efficient and just brilliant. Thank you for your service, cant wait to use Tip Top Sitters again. They are now my go to company for pet and house sitting. Posted 27th February 2023

Invoicing, payments and receipts procedure

Whilst we LOVE LOVE LUUUURVE looking after your pets, we also need to pay the bills, unfortunately. Once a booking is confirmed an invoice will be forwarded. We require a token deposit of ONE day, to ensure your dates are prioritised. It also prevents last minute queue jumpers from spoiling our preplanned party. Your deposit is receipted, and deducted from the balance of your account. In the event you decide to cancel or postpone, for any reason, before the service begins, your deposit simply rolls over to the next time you need us. On the day you depart, or when your dogwalking assignment begins, the balance becomes due. Your payment will again be receipted instantly, for your peace of mind. Our sitters and walkers are effectively self-employed. They cover their own petrol, meals and ad-hoc expenses. Payment options available: Debit card, credit card, SnapScan, MasterPass, Zapper and EFT into our Capitec Bank account. If you opt for EFT (which we prefer), please send us the proof of payment. We try to avoid cash, because it burns a large hole in our pockets.

Everything is at your fingertips. We're just a call or a click away:

When we say "everything" we mean ALLES!
Where we are located:
Loevenstein, Bellville: We have sitters throughout the North, South, Table View, City Bowl, Atlantic Seaboard, Somerset West, Strand, Gordon's Bay and Stellenbosch.
08:00 - 17:00 Monday 08:00 - 17:00 Tuesday 08:00 - 17:00 Wednesday 08:00 - 17:00 Thursday 08:00 - 17:00 Friday 09:00 - 13:00 Saturday Closed on Sundays, and public holidays. Please do email us nonetheless. We are creatures of habit and check our mails regularly.
WhatsApp number and social media links: